Service restored on Princess Anne Rd. following water main break

Crews work to repair Princess Anne Road in Norfolk Oct. 5, 2017 after a large water main break disrupted service in the area. Credit: WAVY/Rico Bush.

NORFOLK, Va. (WAVY) — Service was restored to 150 properties just before 4 a.m. Thursday following a massive water main break on Princess Anne Road. The road remains closed.

Workers were first called to the break on East Princess Anne Road, near Norcova Avenue, around 9 p.m. Tuesday. 10 On Your Side was there as water gushed into the street, flooding roads and front yards.

“We all assumed it would be fine by the morning,” one resident said Wednesday.

But come Wednesday, the water remained shut off for at least 150 properties. Crews worked around the clock to restore services and fix the 24-inch water main break.

Gushing water caused a 30-foot wide manhole surrounding the pipe. At one point, a power pole sunk due to the ground being so saturated. The pole was quickly repaired.

“They’re doing the best they can,” one resident said.

City officials supplied residents with bottled water, but some believe more should have been done.

“We can’t cook, we can’t go to the bathroom, we can’t do any showers, nothing,” said Amber Polakovich.

Many in the neighborhood are elderly, or they live paycheck to paycheck, Polakovich said. She believes it’s unfair that they now have to enter a second night without water.

“Why can’t the city take care of their people that pay their taxes?”

Harry Kenyon, with Norfolk Utilities, told 10 On Your Side there’s no word on exactly what caused the break. The cast-iron pipe is roughly 120 years old.

The road will now need to be patched up. It could be days before the work is completed and the road reopens, Kenyon told 10 On Your Side.

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