PORTSMOUTH, Va. (WAVY) — The board of Elizabeth River Crossings (ERC) has named Philip Shucet the company’s new chief executive officer (CEO).
Macquarie and Skanska, the parent companies of ERC, made the announcement Thursday.
Shucet is taking over for Gregory Woodsmall. The company says Woodsmall will stay at ERC supporting the CEO as vice president of operations.
Shucet is a Hampton Roads resident, who was once the commissioner of the Virginia Department of Transportation and served as president and CEO of Hampton Roads Transit from 2010 to 2012. He began his career at the West Virginia Department of Highways before joining the Arizona Department of Transportation. In 2002, he was appointed as commissioner of VDOT.
10 On Your Side asked Shucet what issues he must deal with.
“I think customer service, customer service, customer service, and the items that go around that,” he said.
Shucet suggests a new attitude at ERC that will have to start with him.
“Everybody that travels through that tunnel is a customer, and we need to look at them as valuable customers, and treat them accordingly, and obviously customer service is the first thing I have to look at.”
Earlier this week, WAVY News looked at how the South Norfolk Jordan Bridge tolls stack up against Downtown and Midtown Tunnels, operated by ERC.
Shucet said, “I saw your story, and I saw that side by side comparison, and I thought it was interesting, and it did give me something to think about, to think about a different type of approach.”
Virginia Secretary of Transportation Aubrey Layne, who has long been critical of the agreement that allows ERC to toll the Downtown and Midtown tunnels, said in a statement Thursday that he supports Shucet.
“I know Philip personally and am confident he is the right man for the job,” Layne said. “I look forward to working with Macquarie, Skanska and the governor to address the issues and embark on a new, closer relationship with ERC.”