AAA survey shows most drivers don’t trust auto repair shops

VIRGINIA BEACH, Va. (WAVY) – – According to a new AAA survey, two out of three drivers do not trust auto repair shops in general.

During the survey, people cited overcharges, recommendations for unnecessary services and poor past experiences for their lack of confidence in auto shops.

The survey did reveal that the majority of drivers have singled out an auto repair shop that they do trust. AAA urges all drivers to identify a reputable repair facility well before one is needed.

To find a trustworthy auto repair shop, AAA suggests that drivers:

  • Look for a repair shop before issues occur. Ask family and friends for recommendations and visit to locate an AAA Approved Auto Repair facility near you.
  • Research potential repair shops and find out how long they have been in business. This can be a good indicator of shop quality. Also, look into how they deal with consumer complaints. The Better Business Bureau, State Department of Consumer Affairs or attorney general’s office can provide those complaints.
  • Visit the auto repair shop for a minor job such as an oil change or tire rotation. While waiting, talk with shop employees and inspect the shop’s appearance, amenities, technician credentials, and parts and labor warranty. If you find the service to be good, stick with them. Build a relationship with the technician so they can get to know you and your vehicle.