PORTSMOUTH, Va. (WAVY) — Officials with Elizabeth River Tunnels say a fee reduction offer E-ZPass customers has been extended through Saturday.
ERT spokesperson Leila Rice tells 10 On Your Side that they have received a “considerable response” to the current offer, which was set to end today.
The offer is for customers who have received invoices and notices for when their E-ZPass accounts had a negative balance at the time of travel. Customers are being offered a 50 percent reduction in administrative fees.
This offer applies to customers who have gone into collections or have received violation notices and final notices.
Call 757-821-2659 or visit the ERT Customer Service Center at 700 Port Centre Parkway Suite 2B in Portsmouth.
There is also an email address that has been created for complaints about customer service issues.