ERT: Fee reduction for E-ZPass customers with unpaid notices ending Nov. 1

PORTSMOUTH, Va. (WAVY) — Elizabeth River Tunnels is reminding E-ZPass customers that a limited-time fee reduction is ending next week.

The reduction is for customers who have received pay-by-plate invoices and notices for when their their E-ZPass accounts had a negative balance at time of travel.

ERT announced in September that customers would be offered a 50 percent reduction in administrative fees. Residents who have gone into collections or have received violation notices and final notices are eligible for the reduction.

The limited-time reduction is ending on Tuesday, Nov. 1.

Call 757-821-2659 or visit  the ERT Customer Service Center at 700 Port Centre Parkway Suite 2B in Portsmouth.

An email address has also been createdto take complaints about customer service issues.