Norfolk, Hampton and Suffolk residents: What to know post-Matthew

Crews work on Monday, Oct. 10, 2016, remove a tree that fell on top of a Norfolk house. (Photo: WAVY/Matt Gregory)
Crews work on Monday, Oct. 10, 2016, remove a tree that fell on top of a Norfolk house. (Photo: WAVY/Matt Gregory)

HAMPTON ROADS, Va. (WAVY) — Local cities are advising residents about things to know since Hurricane Matthew left damage and flooding in its wake.

Got damage from Hurricane Matthew? Here’s some advice

Norfolk officials say there’s no need to scheduled bulk waste pickup.

Put debris you want to be picked up at the curb no later than November 4. Don’t place debris in the street or near gas and water meters.

Remember to sort and separate your piles of debris:

  • Household trash in green cans – if it doesn’t fit, bag trash in black, plastic trash bags
  • Recycling in blue cans
  • Storm-related debris, furniture and related materials
  • Appliances

Leaves and grass clippings must be in clear plastic bags. Bundle and tie tree branches together; they should be more than 18 inches in diameter. Individual branches must be less than 12 inches in diameter and no longer than eight feet in length. Tree stumps on city property will be removed some time later. While cleaning up debris, rake and sweep curb and gutter areas to keep debris out of drains.

All food waste must be put in the 90-gallon trash can.

Contractors are responsible for removing their own construction materials and debris and taking it to a non-city site.

Street sweeping is happening on its normal schedule.

The Household Hazardous Waste (HHW) and E-waste collection facility will be open from 10:00 a.m. to 2:00 p.m. Monday through Saturday. The facility is located at 1176 Pineridge Road in the Norfolk Industrial Park.

Residents can drop off E-waste 24-hours a day at Division of Towing and Recovery, 1195-A Lance Road. For more information or to address concerns, contact the Norfolk Cares Center at 664-6510 or send an email to

Operation Blessing has set up a help hotline for those in need and those willing to help. If you need help with storm clean up, call 757-793-1837. If you are willing to provide assistance, call 757-284-9183. Help is for those in the greatest need and will prioritized that way.

City Public Works and Recreation, Parks and Open Space crews are spread out across the city, working in 20-person to cut, trim and pile storm debris for pickup. The city has partnered with CrowderGulf to clean up tree debris. Volunteer crews from three Virginia non-profits are also coming and will arrive Friday to help. The massive clean up effort will likely take several weeks to finish.

To help residents make repairs quicker and easier, the city is waiving permit fees for storm-related damage and any resilience efforts done to make homes or businesses more stable for future storms. You can save anywhere from $50 to $100 per permit. Permits are being prioritized for storm-related damage. For permit-related questions, call the Norfolk Development Services Center at 664-6565.

Virginia Beach residents urged to report storm damages

If you live in Suffolk or own a business there that was damaged in Matthew, you should let the city’s Planning & Community Development department know. You can reach them by phone at 757-514-4150.

Bulk waste collected between October 10 and October 31 will not count toward the max of 12 collections per year. You don’t need to contact Public Works to schedule any pickups. Put your debris on the curb no later than 7:00 a.m. on the day of collection. Contractors must get rid of their own debris; the only debris that will be collected will be from residents.

Chesapeake officials: Report home, business damage to the city right away

Officials in Hampton say an early report indicates wind, rain and flooding damage is estimated at $1.9 million in the city. Almost 30 single-family homes were damaged, along with 18 apartment buildings, two mobile homes, a church and a duplex. Most of the damage was caused by water, followed by trees and finally, wind.

If you have storm damage, city officials are asking that you call 311 (727-8311 from a cell phone), even if you have private insurance and have made a claim with your insurance company. City inspectors are making damage assessments throughout the city this week.