Virginia Beach residents urged to report storm damages


VIRGINIA BEACH, Va. (WAVY) — The City of Virginia Beach is asking residents affected by Hurricane Matthew to report damages as soon as possible.

The city could qualify for relief through the Federal Emergency Management Agency, which could mean money back to the city or even residents.

So far, about 200 residents have filed a damage claim form, according to city spokesman Marc Davis. He says many more residents have likely been affected, but the only way they can tally their losses and damages is if the form is filled out online.

The form can be found here. Just click on the ‘Property Damage Form’ near the top of the page.

“We just try to think that everybody is worse in Florida and North Carolina, but we didn’t think it would be this way here,” said Mark Bold.

Bold and his neighbors, who live on Wildflower Court off Holland Road near Rosemont Road, say they were not prepared for the three to four feet of water that filled the neighborhood over the weekend.

Norfolk, Hampton and Suffolk residents: What to know post-Matthew

James Allen, who lives next door, says his losses in uninsured property total more than $100,00. The losses continue, too. He’s now paying out of pocket to stay in a hotel because his home is too waterlogged.

Allen wants everyone impacted by the storm to report their damages.

“The more we get in there, the better our voices are heard,” said Allen.

Flood losses not covered without specific flood insurance

Renters should first call their landlord if they have damage. If your landlord cannot or will not help you, call the city Code Enforcement Office at 385-4421. Code Enforcement will then work with the owner.

Homeowners should first contact their insurance companies. Make simple repairs that you can manage before calling the city. If your house needs structural or electrical repairs, permits may be required by the city Permits and Inspections Office, who you can reach at 385-4211.

Visit and click the ‘property damage form’ tab. This information will be used to report to state and federal governments for potential assistance programs.

Trash and recycling collection (black and blue carts) will be collected on regular days. Crews will get to flooded or impassible areas as soon as it can be done safely. City officials are asking that you be patient. Everything may not be collected on the first pass, but crews are working hard to collect everything.

Normal bulk item collections are suspended until further notice as crews collect damaged items from flooded homes. You can put debris at the curb at any time. Regulations will be relaxed to allow for the collection of carpet, padding and other flooring, and other materials damaged as a result of flooding. Call 757-385-4650 to report where you will put these items. Visit for more information.

The City Landfill and Resource Recovery Center is closed because of damage from Hurricane Matthew.

The public water supply is safe to drink in Virginia Beach, but city officials say that heavy rainfall and power outages caused by the storm have made it hard for the system to keep up with excessive waste water flows. Residents are being asked to avoid using water unless you absolutely have to. Hold off on laundry and dish washing and try not to flush the toilet with each use.

Virginia Beach sewer main repairs to take all week

The city says Public Utilities crews are working around the clock to restore sanitary sewer service.

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