HAMPTON ROADS, Va. (WAVY) — More than 90 percent of the 462,000 customers who lost service from Matthew have now had their power restored.
Dominion Virginia Power said Monday evening that crews were focused on restoring power to 106,000 customers across Virginia and northern North Carolina who were still in the dark.
As of 7 a.m. Tuesday, the number of customers still without power from Saturday was down to 48,000.
Dominion says they expect virtually all customers to have power restored Wednesday, with the last pockets of outages fixed by Thursday night.
Crews from Maryland, New York and Pennsylvania are coming to assist Dominion.
“We appreciate our customers’ patience as we work to safely gain access and make repairs,” said Bonita Billingsley Harris, Media and Community Relations Manager for Dominion.
Dominion officials want to remind you to stay away from downed wires and trees that are touching wires. Stay at least 30 feet away and call Dominion right away at 1-866-DOM-HELP to speak with an agent to report the downed wire.
“Please be patient if the wait time is longer than usual – it is very important for Dominion to know a wire is down,” Harris said.
You can report outages on dom.com using your mobile device or call 1-866-DOM-HELP.
Dominion shared two videos with WAVY.com, which they say help explain their power restoration process:
North Carolina’s electric cooperatives say they’re making progress restoring outages. As of 9 p.m. Sunday,146,000 members were out of service — down from 270,000 earlier in the day.
Most of the remaining cooperative outages are in southeastern and coastal counties, where washed-out roads, debris and flooding are slowing restoration efforts.
Officials say in those areas, cooperatives are working with transmission service providers to make sure high-voltage service lines are restored as soon as possible.