VIRGINIA BEACH, Va. (WAVY) – The start of vacation for one New York tourist in Virginia Beach did not start off the way she wanted.
“I’m a senior citizen. This is my first trip down here. This is how I started my day and I’m not a happy camper,” she said.
The woman, who did not want to be identified, said she and other passengers on a Sprinterbus were stranded in Accomack County after their bus broke down on Friday night.
The passenger said the bus driver pulled into the Royal Farms in Onley around 10:30 p.m. and the company picked them up around 5:30 Saturday morning.
“It was the feeling of being ignored. The feeling of being helpless,” she said about the situation.
Another passenger, who was visiting family in the area, said the company did not communicate well with them. She said many passengers were patient for the first few hours but became agitated waiting for help.
She said she called her sister around 1 a.m. asking her to pick her up in Onley.
“Twenty people had someone come back over the Chesapeake Bay, pay that toll to come and get their family members,” she said. 10 on Your Side reached out to the company based in Virginia Beach.
A representative confirmed over the phone that they had an inconvenience with one of their buses due to mechanical issues. The representative stated they were not liable for delays or breakdowns but would issue credit to passengers.
The passengers said they wanted to tell their story because they feel the company responded poorly to the incident and are hoping for changes.
“It could’ve been me driving in my car with this happening, but I have my insurance company. I have AAA, but I have a contingency plan so someone can come get me,” one of the passengers said.