NORFOLK, Va. (WAVY) — The first women to ever hold the position of Postmaster of Norfolk was installed Friday.
Diana Branch, a postal employee of more than 28 years, replaces Robert Shaw, who is now Senior Manager, Post Office Operations for Richmond District.
Branch began her postal career in 1988 as a letter carrier in Hampton. Soon after, she began ascending through the management ranks, holding numerous positions over the years, including customer services supervisor, customer services manager and now Postmaster.
Branch previously served as Acting Postmaster of Newport News and Manager of Customer Service Operations in Norfolk. She also served as Acting Postmaster of Norfolk prior to her official appointment.
Branch holds a B.A. in Human Resource Management and an Associate’s Degree in Business, both from Strayer University.
“As the Postmaster of Norfolk, I understand that our customers have more choices than they had in the past,” says Branch. “Our customers are also more informed and expect excellent service. It’s my goal to ensure that they have a positive customer experience in the city of Norfolk.”
As Postmaster, Branch is responsible for 350 employees and 158 delivery routes in 10 full-service stations, four additional retail units and one Contract Postal Unit, while delivering mail daily to more than 130,000 delivery points.
“Our aim is to provide better service to our customers with accurate and timely delivery with consistency,” added Branch.
Branch, who was reared in New Jersey, volunteers at a nursing home in Hampton, and also buys supplies and volunteers time at a special needs class in Newport News. She now lives in Hampton.
More than 100 guests, family members, government officials and Norfolk residents gathered for Branch’s historic appointment event.