NEWPORT NEWS, Va. (WAVY) – A mistake at the Hampton VA has officials looking closer at procedures. This after a mistake involving medical records that came in the mail. The problem, the letter included someone else’s very private information.
“Even though they are helping me, I don’t appreciate that,” said Wayne Alston said.
Alston is a Newport New resident and Army veteran. He was surprised when 10 On Your Side showed up on his doorstep with his medical records.
“This is the first time I’m seeing these results of the tests,” Alston added.
He never saw them because they were sent to someone else. A 10 On Your Side viewer says they came to his home instead and he called us wondering how that could happen? Alston asks the same question.
“I don’t know why this happened, but I’m going to report it,” Alston said.
Alston was at the Hampton VA in late February to have blood work and other tests done. He wondered what ever happened to the results?
“I don’t know if they are rushing to do their job or got too much on their plate,” Alston added. “It shouldn’t happen. It really shouldn’t happen.”
He now wonders how many others this could have happened to?
“I’m just one,” Alston said. “How many more have been sent. There are thousands of us down there at that VA. How many people did they send their information to whoever?”
“We take the care and well-being of our Veterans seriously; this includes protecting their personal health information. In this particular case, human error likely occurred in the process of preparing individual letters to be sent out,” said Daniel Henry with the Hampton VA Medical Center. “When we are notified of incidents such as these our privacy officer contacts the impacted veteran and we provide measures and assistance to protect their identities from theft. Additionally, we review the specifics of the incident and provide education and training to staff members involved in order to improve the process. We are currently in contact with the impacted Veteran and apologize for the inconvenience associated with the unfortunate sharing of their information. We will continue to work to ensure that incidents such as these do not occur in the future.”
“Hopefully they can come to some conclusion or how this happened, so it doesn’t happen again,” Alston added.