HAMPTON, Va. (WAVY) — There is joy this holiday season for a Hampton family. It all surrounds a battle between a family and the system over health care coverage for their 6-year-old girl.
Now some help, much-needed help, in time for the holidays. The last time we saw Ana Marks in November we were walking on a Hampton Street. On Friday, she’s taking in the joy of the season as she shows us her favorite ornaments on the Christmas tree, “This is my favorite. It’s crystal. It says ‘Our daughter. An angel without wings.'”
Tis’ lots to be thankful for in the Marks’ home. Like on Dec. 10 when papers showed up from Virginia Social Services in Richmond, “You are enrolled in the Medicaid program…Anastasia is eligible for full coverage effective November 1.” Brenda Marks remembers that day well, “That day I cried. I sat down, and said thank you God, and I cried.”
Marks called 10 On Your Side after she claims she was not given proper guidance when adopting Ana.
Ana lost her Medicaid due to Marks and her husband’s income after the adoption. “I felt they were responsible for doing something to help us get her care,” Brenda says, and she called WAVY, and we contacted Hampton Human Services Director Wanda Rogers who gave us her support and sent us to meet with one of her Department supervisors Terri Phillips.
Phillips took Brenda’s application for the Medicaid Waiver. Phillips thought it could take 90 days, but one month later the confirmation came that Ana had been approved.
This week Phillips told WAVY Ana got the waiver because it was learned she had been officially diagnosed with autism which changed her status and made her eligible. Brenda thought something else was at work too, “I will tell you, I think it was because 10 on Your Side got involved, because I had been talking with them for 2 months since her autism diagnosis.”
10 On Your Side reached out to Human Services Director Rogers who said, “My staff and I believe in working as long as it takes to get the best outcomes possible.”
Marks credits Rogers for taking a new look at the case. “I think she probably looked in some places that people I had talked to hadn’t looked, and Ms. Rogers said this may work.”
This season there’s a present for the Marks and that is the present of security, “We have a lot now, but the main thing it’s not the constant worry of, ‘Will I have to make the choice if she needs something.'”
Social Services made it effective Nov. 1, and that waiver has already saved the Marks $2,000 in needed medical attention for Ana.
The family thanks the Hampton Human Services Department including Wanda Rogers and Terri Phillips for helping Ana.