SUFFOLK, Va. (WAVY) — A beloved Suffolk doctor passed away recently, and now his patients are in a bind. They can’t get hold of their medical records.
Dr. Julian McKenney, or Doctor Dew as his patients called him, was one of a kind.
“He was in there early in the morning, and I could see him leaving at ten at night, and he was there every day of the week, and everybody loved him,” former patient Julien Johnson Jr. told WAVY.com.
When Cancer forced the doctor to leave his exam room at Holland Family Practice, patients rallied to help him. When he died last month, they mourned. Now they must move on, and for Johnson, it’s imperative.
“We need to get the medical records for my daughter, who is a special needs child,” Johnson said.
His daughter, Beth, is on a feeding tube and many different prescriptions that are about to run out. Johnson has been calling the doctor’s office, but after four rings, it cuts off every time. So he called 10 On Your Side for help.
WAVY.com also called the doctor’s office and the family’s home, and we reached out to his children — all with no luck. Later, however, we found his wife, Marie, working in the doctor’s office.
“People need to go to other doctors, and I understand that,” she said.
Then she showed WAVY.com around the office and the records room with thousands of files.
“I’m responsible for all this, and I want to do the legal, right, correct thing,” she said.
It’s a daunting task, and she asks her late husband’s patients to have some patience with her.
“I’m trying to do the best I can,” Marie said. She needs to get hold of release forms for patients to sign, that was her priority on Tuesday.
Once she has them, she will set up a few hours a day where patients can come to the office and sign for their records. As soon as she does that, WAVY.com will pass along those times.