VIRGINIA BEACH, Va. (WAVY) — The Virginia Department of Transportation confirms a phishing scam that started during the summer is still ending up in email inboxes.
Shawn Kelly received a suspicious email from the address “firstname.lastname@example.org” on Tuesday. Kelly, a Virginia Beach resident, said he received the same email in August. He forwarded the emails to E-ZPass Virginia’s customer service address and got back an automated response, saying the emails he received were, in fact, part of a scam.
The emails read as follows:
You have not paid for driving on a toll road. This invoice is sent repeatedly,
please service your debt in the shortest possible time.
The invoice can be downloaded here.
Kelly said his McAfee anti-virus software alerted him each time, as well.
“I know too many people that wouldn’t even think twice and just click on it, and that would be it,” Kelly said. “Their computer is infected, plus they’re sending money to someone else they don’t even know.”
Kelly said he hasn’t taken the Downtown or Midtown tunnels since tolls began in February. He also does not own an E-ZPass.
VDOT spokeswoman Shannon Marshall said Tuesday the scam started in July 2014. Marshall said VDOT does not know where the scam originated, but both E-ZPass customers and non-customers are getting the email up and down the East Coast.
Marshall said E-ZPass will never email an invoice. Invoices are always sent in the mail. Customers will also only get emails from the following addresses: NOreply@EZPassva.com, email@example.com and firstname.lastname@example.org.
Marshall said if you receive a suspicious email, contact the E-ZPass Virginia Customer Service Center at 877-762-7824.
The FBI is also investigating the phishing scam. Marshall said you should file a complaint with the FBI’s internet crime complaint center, if you receive such an email.