CHESAPEAKE, Va. (WAVY) – Dozens of customers who signed up for a Saturday mud run contacted 10 On Your Side after finding out it was cancelled.
The Running Dirty event was scheduled to be held at Greenbrier Farms off Sign Pine Road in Chesapeake. On Wednesday, a message on the event website read:
Due to unforeseen circumstances beyond our control, we are no longer holding the Running Dirty race scheduled for September 27, 2014, nor will we be continuing to operate the business. We regret to inform you that we will not be able to grant refunds or transfers for the race. We want to thank you for your support for Running Dirty.
Kent Basnight of Greenbrier Farms said he did not know why organizers canceled the event, but he received an email apology Tuesday from the course manager, saying he was no longer with the company.
Nathan Pannell had signed up to run with several of his friends and paid about $95, he said.
“I was upset, immediately upset. Initially, I thought it could be a hoax … If it were $20, I’d be okay. I’ve lost $20 here, I’ve lost $40 there, but when you start getting in the hundred-dollar range, I want something to happen,” Pannell said.
10 On Your Side left more than a dozen messages with The Epic Brands of Elkridge, M.d., which is the company affiliated with the race. No one returned calls and a number listed for Running Dirty on Pannell’s paperwork did not work.
Wednesday afternoon email@example.com sent an email to WAVY News. The full text is as follow:
From: J B <firstname.lastname@example.org>
Date: September 24, 2014, 4:38:55 PM EDT
Subject: RE: Running Dirty Virginia Beach
Registrants of the Running Dirty Race in Virginia Beach:
We have received your emails and phone calls requesting more information on the cancellation of the event in Virginia Beach this weekend. Please accept our apologies again for canceling this event and know that this is not something we wanted to do.
We have done our best to develop a safe, competitive product, and to develop relationships with charitable organizations, contribute to their cause and promote their objectives over the last several years. We are very proud of what we have accomplished and wish we could continue to do so, but unfortunately, we have found ourselves in a financial position (like many other mud runs) where we cannot hold future events to the competitive level and safety standards we have established.
Please be assured that our decision is based on legal considerations, and we did not accept registrations after the event was cancelled. We would ask that you pursue refunds through Groupon or Living Social if you used them to purchase your ticket, as these internet vendors continue to hold substantial sums of money participants have paid.
If you are not able to obtain a refund in this manner, please let us know at email@example.com and we will try to issue a refund consistent with the legal constraints being imposed on us in this process. Again, we apologize for canceling the event and thank you for your patience and understanding.
Organizers for a mud run event called The Dirty Dash said they would offer free entry to anyone who has proof of registration for Running Dirty. The Dirty Dash is scheduled for Sunday at the Virginia Beach Sportsplex.