Riverside: 2,000 patients in risk of identity theft

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CHESAPEAKE, Va. (WAVY) — Riverside Health System said more than 2,000 patients at a practice in Chesapeake could have been affected by an employee accused of identity theft.

The employee is a medical assistant at Cancer Specialists of Tidewater in the Chesapeake Medical Center on Wimbledon Square. According to Riverside Public Relations Director Peter Glagola, the employee was allowed to have access to the patient records, but Riverside notified patients of the possibility of a security breach after learning she had been accused of identity theft.

Document: Riverside letter to patients

The accused employee was terminated, according to Riverside, which is helping the Chesapeake Police Department investigate the incident. What actually happened remains somewhat unclear.

Glagola said the practice doesn’t think patients’ credit card information was compromised. But as a precaution, the health system is offering free three-bureau credit monitoring to all the potentially affected patients.

“Keeping patient information protected is paramount at Riverside. We have a robust compliance program and ongoing monitoring in place. We are looking at ways to improve our monitoring program with more automatic flags to protect our patients.” Glagola said. “We apologize for any issues this incident may have caused.”

Riverside is partnering with a company called FairWarning, which offers patient breach and monitoring software, to increase information security. The medical system is also considering doing background checks on all employees.

Riverside has sent notification letters to all potentially affected patients and next of kin to those patients known to be deceased, according to Glagola. If you think you may be a victim of this crime involving your credit and have not received a notification letter, you may call 1-877-753-6854.

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