NEWPORT NEWS, Va. (WAVY) – A Virginia Beach woman said she signed up for a medical training program through Angels @ Heart, but no one showed up to teach the course. Now more people are claiming they’ve experienced the same.
Velmateen Hawkins of Virginia Beach said Friday she paid $230 online to Angels @ Heart for a course to certify her in personal care services for Medicaid patients. A woman told her she would try to get her in a class on June 16, but told her there was no room and she should come on June 23.
Hawkins said she received her kit for the course and went to the location in Virginia Beach on June 23 and no one was there. Two days before she was supposed to start the course, Hawkins said she received a signed certificate in the mail, telling her she had completed the course.
Brandi Alexander contacted 10 On Your Side after learning about an investigation into the business.
“It was like déjà vu, because she said the exact same story,” Alexander said.
She said she paid $125 for a course at the Newport News location of Angels @ Heart on Warwick Boulevard and received a message from the same woman at the business a few days before class.
“That Saturday she said she was supposed to send a package in the mail telling me what to wear again, where to go … and instead, I received a certificate. I didn’t even take the class,” Alexander said.
She said she showed up to class on June 23 and no one was there and the building appeared to be empty.
“I stayed and I waited 15 to 20 minutes, just in case, you know, it was running late,” she said.
She made several attempts to contact the woman by phone, but was unable to reach her.
“We should find them and get our money back or something. I don’t know, I was really looking forward to taking the class,” Alexander said.
Angels @ Heart advertises on its website that it will soon offer a course approved through the Virginia Board of Nursing. The Board of Nursing said Angels @ Heart was not on the list of approved nurse aide education programs in Virginia, but couldn’t say if it was investigating the company.
Angels @ Heart was listed on a state list of companies approved for personal care aide training. It has a business license in Newport News, but not in Virginia Beach. The Commissioner of Revenue Office in Virginia Beach said an investigator looked into the company and was trying to track down the owner.
10 On Your Side made repeated attempts to contact Angels @ Heart. No one was home at the owner’s address Friday. 10 On Your Side did not find anyone at the three locations listed for the business. The buildings in Virginia Beach and Newport News appeared to be empty. A man who said he is the landlord for another location in Newport News said he evicted Angels @ Heart for failing to pay rent in January.
Virginia Beach Police, Newport News Police, and the Better Business Bureau said they had not received any complaints about the company.
After Hawkins’ story aired on WAVY News 10 on Friday, a company called Tidewater Medical Training contacted 10 On Your Side to say it would like to offer her a free course in a nursing assistant program.