Woman claims training course took money, but didn’t show

VIRGINIA BEACH, Va. (WAVY) – A Virginia Beach woman said she wants her money back after paying for a personal care course that no one showed up to teach.

Velmateen Hawkins said she paid $230 online to a company called Angels @ Heart for a course to certify her in personal care services for Medicaid patients. A woman told her she would try to get her in a class on June 16, but told her there was no room and she should come on June 23. Hawkins said she received her kit for the course and went to the location in Virginia Beach on June 23 and no one was there.

“I knocked on the door and nobody came to the door, so I sit out there for about a half an hour, and that’s when I was calling her, calling the number, both numbers, her cell phone number and the number online, and I got no answer,” Hawkins said.

Two days before she was supposed to start the course, Hawkins said she received a signed certificate in the mail, telling her she had completed the course.

“Why would I get a certificate, dated for July the 3 when I haven’t even taken the class? I’m like, ‘okay, maybe once I take the course, I pass my test, she’ll stamp the seal up there,’” Hawkins said.

She said her friend completed a course with the company and received a certificate with a seal on it that was signed by a different person.

10 On Your Side made repeated attempts to contact Angels @ Heart through a number on the website and no one answered. A voice mailbox was full for the cell phone of the woman Hawkins said she talked to about the course.

Another address was listed online for the company on Denbigh Boulevard in Newport News, but no one answered the door at that location. Katrina Morgan, who works at a business next door, said she had heard a similar story at that building.

“She told me that she had paid for the class as well and she was waiting because it was supposed to be the first day of class, and I told her those people were no longer here,” Morgan said. “I told her just to call WAVY 10 On Your Side and maybe you all could help her.”

According to a man who said he was the landlord of the Denbigh Boulevard property, he evicted Angels @ Heart at the end of January because the company failed to pay rent. He said the company did hold classes in the building at some point during the lease.

Another address for the Angels @ Heart in Newport News on Warwick Boulevard appeared to be empty on Friday. A man who works nearby said he had not seen anyone in the building lately.

Virginia Beach Police, Newport News Police, and the Better Business Bureau said they had not received any complaints about the company.

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