Drivers with E-ZPass get wrong bills

Erin Kelly reports on E-ZPass woes

PORTSMOUTH, Va. (WAVY) — Dozens of drivers who use E-ZPass transponders to pay for tolls at the Downtown and Midtown tunnels reported they wrongfully received bills this week.

Many of the bills were for trips through the tunnel in February. The pay-by-plate bills notified drivers they would have saved a certain amount of money if they used E-ZPass and included photos of their license plates. That type of bill is supposed to go to drivers who do not use the E-ZPass transponders.toll invoice

Eva New of Virginia Beach said she started using E-ZPass on February 11, but received a bill this week for a trip on February 13.

“I’m a little upset about getting charged by plate charge instead of my transponder,” she said. “I’m just not happy having to deal with these people, so I guess I’m going to have to take care of it.”

Elizabeth River Tunnels spokeswoman Leila Rice said her agency had received approximately 20 complaints about the bills. She said they could be caused by an E-ZPass reader at one of the tunnels that was not working in February, but has since been replaced.

Drivers who changed their license plate number and did not register it with ERT could also receive the pay-by-plate bills. Rice said some drivers who had either entered in their information incorrectly or whose information was incorrectly entered by ERT employees could receive the bills as well.

Rice said drivers who receive the bills should contact ERT Customer Service at or call 855-ERT-ROAD and press “o” to speak with a customer service representative. Customers will need to provide their account number to have the fees removed.

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