TWIC services to be suspended during upgrade

(WAVY) — The Transportation Security Administration will suspend some services for TWIC cards while the agency undergoes a system upgrade, beginning next week.

TWIC cards are the credentials needed by any kind of transportation worker to get into a secured area, such as a military base, and are many times used by civilians. The TSA says the upgrade is an important security measure that will ensure people who pose a threat can’t get access to “secure areas of the nation’s maritime transportation system.”

This comes after several recent security incidents at military installations, including a civilian who used a TWIC card to get inside Naval Station Norfolk last month before opening fire and killing a Sailor on the USS Mahan.

During the system upgrade, the following TWIC card services will be unavailable between the following dates:

  • Services for card transfers, card replacements and extended expiration date (EED) TWIC will be unavailable between April 22 and May 4. If you need to use these services and require your TWIC prior to or during this time period, please place your order on or before Monday, April 14.
  • Card pick-up, activation and personal identification number (PIN) resets will be unavailable from April 26 to May 4. If you have a card that is ready for pick up and activation or need to have a PIN reset, visit the designated Universal Enrollment Services (UES) enrollment center for activation by April 25 or after May 4.

The TSA says enrollment services for TWIC, HME and TSA Pre Application Program will still be available during the upgrade.

For more information, call the Universal Enrollment Services Call Center at 1-855-347-8371 between 8 a.m. and 10 p.m. EST, Monday through Friday.

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