Potholes plague Hampton Roads drivers again

HAMPTON ROADS, Va. (WAVY) – WAVY.com is on pothole patrol again. After several recent snowfalls, craters are appearing on roadways across the area, causing a fair amount of damage.

WAVY.com went to a tow truck company and an auto repair store to talk about the damage they’re seeing, how much its costing, and which areas seem to be the worst. Even though the pothole plagued area on I-264 in February 2013 is now smooth, new problems are popping up miles away, in the opposite direction on I-264 in Virginia Beach and on side roads throughout Hampton Roads.

Al Williams at Al’s Towing of VA, Inc says he’s towed around 65 vehicles due to potholes over the last few weeks.

“Since we’ve had two snows, it has been worse,” Williams said. “More people are calling about hitting potholes and having their cars towed because of flat tires and bad rims. I don’t want to tear my trucks up having to fix my trucks all the time because of potholes either. So I’d rather have the streets right than to be out there towing people’s cars that hit the same potholes I’ve gotta hit.”

At Ocean Air Auto Repair, Ken Bair walked us through the extensive damage one pothole can do.

“First thing we’ll do, we’ll look at the condition of the tire because lots of times you can spin the tire and look for high spots in the tire,” Bair said. “It can start off at one to two hundred dollars and sometimes get to well over a thousand.”

In Virginia Beach on Monday, WAVY.com could see where crews had recently been out fixing once-gaping holes that opened up over the weekend. They say work orders are stacking up but they’re generally filling reported potholes within 48 hours of being reported. Virginia Beach City Spokesman Drew Lankford said the snowstorms this year and just a general increase in moisture and freezing temperatures has really lead to the increase in potholes.

A good thing to remember — reporting a pothole is your responsibility, if you want it to be fixed. To report a pothole on a state-maintained roadway, which encompasses most highways and interstates, check out the Virginia Department of Transportation’s website.

To report a pothole on a city-maintained roadway, find the info for your city below:

  • Chesapeake: You can report a pothole here in the City of Chesapeake. Or call 757-382-CITY.
  • Hampton: If you need to report a pothole in Hampton, call the city’s Customer Call Center at 311 or 757-727-8311 between 7 a.m. and 11 p.m. 7 days a week.
  • Newport News: To report a pothole in Newport News call 757-933-2311.
  • Norfolk: Call the Norfolk Cares Center at 757-664-6510. Or you can “report a concern” on the front page of the website.
  • Portsmouth: Report a pothole by calling the Public Works Department at 757-393-8666.
  • Suffolk: Click here to report a pothole in the City of Suffolk or call Public Works at (757) 514-4355.
  • Virginia Beach: Click here to fill out the form. Or call 757-385- 1470 to report a pothole. You can also email pwclrk@vbgov.com. Try to provide the specific address of the pothole or the two cross streets.

To report a pothole on a state-maintained road in North Carolina, call NCDOT at 1-877-368-4968. You can also contact NCDOT online at http://www.ncdot.gov/contact/ — Scroll down to where it says “Road Report” and select the county where you saw the pothole.

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